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Step 1 Add an item to the cart

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Step 2 Select a store to pick up your order and complete checkout 15 stores in New York State

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Step 3 We'll send you an email once your order is ready to be picked up. Bring a valid ID and pick your order up! Please note - after you place the order, we'll send an Order Confirmation email.  This is NOT the "Ready for Pickup" email

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Click for answers

How soon will my order be ready for pickup?

• In-stock items can be ready for pickup in as little as 1 hour or less. Items that are out of-stock may take up to 7-10 business days. If you have any questions about your order’s status, please call 1-800-431-6821.

When can I pick up my order in-store?

• After you have received a “Ready for Pickup” email, you can pick up your order during regular business hours. For store locations and hours, please click here.

How does the CountryMax In-Store Pick Up process work?

• After you have added products to your cart, choose the “In-Store Pick Up” option within the checkout process. Select the store location you desire and finish the order. • After the order has been completed, you will receive a series of emails. First, you will receive an email confirmation shortly after placing the order. Then, you’ll receive a “Ready for Pick Up” email when your order is available to be picked up at CountryMax.

Where do I go to pick up my order once I arrive at CountryMax?

• Once you arrive at the store, you can pick up the order at any register.

What do I need to bring to the store to pick up my order?

• Please bring a government-issued photo ID. A copy of the “Ready for Pick Up” email is helpful, but not necessary.

Can someone else pick up my order?

• Only you or a pre-authorized pickup person may pick up your order. If you would like someone else to pick up your order, please call 1-800-431-6821 to set this up. The designated pickup person will need to bring a government-issued photo ID and the printed copy of the “Ready for Pick Up” email.

Once my order is ready for pick up, how long do I have to pick it up?

• Your order will remain available for pickup for a minimum of 7 days from the time you receive a “Ready for Pick Up” email notification. Orders that are not claimed within this time frame will be re-stocked and your account will be refunded.