FAQs

How do I contact CountryMax.com?
 
Call our customer service department at (585) 924-4850, or toll free at 1-800-431-6821 .

We're available Monday through Friday, 9am to 6 pm Eastern Time.
 
Chat live with a CountryMax representative! Click on the icon on the bottom right of this page labelled "Chat With Us" to start talking!
 
Or use our online form 24/7: Contact Us

Shipping and Tracking Information: When will my package arrive?
 
For information on shipping and tracking, please click here.

What about sales tax?
Sales Tax is based on the shipping address, not the billing address. Sales tax will be charged only for shipping addresses within New York State.  Sales tax is not charged on shipments outside of New York State.
 
Sales tax is calculated during checkout so you know your total cost before submitting your order.

What is your return policy?
CountryMax.com offers a 30-Day Full Money Back Guarantee.

If you are dissatisfied with your purchase for any reason, please mail the item(s) back to:
 
CountryMax.com Returns
Attn: RMA (ORDER ID#)
6290 Rt. 96
Victor, NY 14564
 
*Your Order ID# is on your receipt/invoice 
 
Please include a copy of your invoice and a reason for return. If you don't have a copy of your invoice, please be sure to include your full name and address inside of the package!
 
All non-defective product returns must be in original condition, including packaging. The customer is responsible for all shipping costs.
 
Once the returned package is processed, you will receive an email confirming the refund. You will be issued a refund in the form of your original payment. Please allow up to 5 business days for your account balance to reflect the refund.
 
Any package that is refused delivery will be charged the shipping cost plus a 15% restocking fee.
 
Returns to CountryMax Retail Stores
 
Products bought online can be returned to any CountryMax retail store. Please bring a form of identification and a printed copy of your invoice. Product(s) must be in original condition, including packaging.
 
Store credit will be given in some instances. 

Is it safe to use my credit card on CountryMax.com?
Yes! CountryMax.com uses secure socket layer technology and the Authorize.net payment gateway to process sensitive information that you send us including, shipping, billing, and credit card information.

Do you keep all of my personal information private?
We consider the information you choose to share with us confidential. We will not share, rent or sell any of your personal information.

Merchant Services
 
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