How do I contact CountryMax.com?
Call our customer service department at (585) 924-4850, or toll free at 1-800-431-6821
.
We're available Monday through Friday, 9am to 6 pm Eastern Time.
Chat live with a CountryMax representative! If the icon below is blue, a representative is available.
Or use our online form 24/7: Contact Us
Shipping and Tracking Information: When will my package arrive?
What about sales tax?
Sales Tax is based on the shipping address, not the billing address. Sales tax will be charged only for shipping addresses within New York State. Sales tax is not charged on shipments outside of New York State.
Sales Tax is based on the shipping address, not the billing address. Sales tax will be charged only for shipping addresses within New York State. Sales tax is not charged on shipments outside of New York State.
Sales tax is calculated during checkout so you know your total cost before submitting your order.
What is your return policy?
CountryMax.com offers a 30-Day Full Money Back Guarantee.
If you are dissatisfied with your purchase for any reason, please Contact Us within 30 days (from the date when you received your purchase) for a Return Authorization Number.
All non-defective product returns must be in original condition, including packaging. The customer is responsible for all shipping costs.
Store credit will be given in some instances.
Is it safe to use my credit card on CountryMax.com?
Yes! CountryMax.com uses secure socket layer technology and the Authorize.net payment gateway to process sensitive information that you send us including, shipping, billing, and credit card information.
Do you keep all of my personal information private?
We consider the information you choose to share with us confidential. We will not share, rent or sell any of your personal information.
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